Grievance vs. mediation - what's the real cost of conflict for businesses?
What’s the real cost of conflict for businesses?
An ACAS study estimated the cost of an average grievance to be 7 management days, but the reality for many businesses is that it probably extends even further than that.
And what about the hidden costs…
❌ employees going off sick during the process
❌ reduced team productivity
❌ effect on staff morale
❌ impact on profitability
None of this is great news for the employer, or the employees involved.
But what if there was another way?
There is ⇨ mediation.
A grievance often looks to place blame and consequences, and if a resolution can’t be found, it can result in the loss of an employee, or a permanently broken relationship. Whereas mediation gives each party involved the chance to share their perspective, but with more of a focus on repairing and improving the relationship for the future.
✅ mediation is quicker and more effective
✅ it works well in place of a more formal procedure
✅ helps develop conflict management skills
✅ promotes better communication and listening
✅ encourages solution focused problem solving
It’s not always the answer to the problem, but it certainly needs to be on the agenda!
If you’d like to chat about how mediation could help a current situation in your business, contact me to book a free 30-minute consultation call today. No strings, just great advice!
Employment solicitor supporting businesses and individuals with tailored employment law advice and HR solutions.
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